Shipping & Returns

Giftful Australia offers delivery across Australia for our premium gift hampers, settlement gifts, branded candles and corporate gifting orders.

• Australia-wide shipping: available to most metro and regional areas.
• Brisbane delivery: local delivery options may be available depending on location and order size.
• Bulk orders: orders sent to one location may qualify for free or discounted delivery.
• Remote locations: additional charges may apply for regional or remote delivery addresses.

Free shipping may apply to selected orders, depending on the product type, order quantity and delivery location.

• Orders of 4 or more hampers delivered to one location may qualify for free shipping.
• Orders of 15 or more branded candles delivered to one location may qualify for free shipping.
• Selected single gift boxes valued over $200 may qualify for free shipping.
• Free shipping does not usually apply to remote or hard-to-service locations unless confirmed in writing.

Most standard gift orders are prepared as quickly as possible. Custom-branded orders may require additional preparation time depending on the branding method, artwork approval and product availability.

• Standard ready-to-ship gift hampers are usually prepared faster than custom orders.
• Custom branding, engraving, stickers, ribbons or printed materials may increase production time.
• For urgent settlement gifts, please contact us before ordering so we can confirm availability.

We take care in packing every order securely. Once an order has been handed to the courier or delivery provider, delivery timing may be affected by courier delays, address issues, weather events or other circumstances outside our control.

Please ensure all delivery details are correct before placing your order. Giftful Australia is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Because our gift hampers are carefully curated and often include food items, personal care products, custom branding or made-to-order presentation, returns are generally not accepted for change of mind.

• Change-of-mind returns are not accepted once an order has been processed or dispatched.
• Custom-branded, personalised or made-to-order products cannot be returned unless faulty.
• Food, beverage and personal care products cannot be returned once delivered, unless required by Australian Consumer Law.

If your order arrives damaged or incorrect, please contact us as soon as possible with your order number and clear photos of the item, packaging and shipping label.

Where required, we may offer a replacement, store credit, refund or another suitable resolution in line with Australian Consumer Law.

For custom-branded hampers, candles, engraved items or printed packaging, artwork approval is the customer’s responsibility. Once approved and production has started, changes or cancellations may not be possible.

Minor variations in colour, texture, engraving, print placement, product finish or packaging may occur due to the handmade or custom nature of selected products.

If you need to cancel an order, please contact us immediately. Cancellations may be possible only if the order has not yet been processed, packed, branded or dispatched.